Editing client profiles

When you add a client yourself, hi.fitness creates an account on their behalf. Until that person confirms it's really them, the account is trainer-managed — open the client's Settings tab to change their name, contact details, and address freely.

What changes when a client claims their account

A client "claims" their account by verifying their email address — either by accepting your invitation link or by signing up themselves with the same email and confirming it. Once they do, the account belongs to them.

From that point on:

• You can still view the client and everything in their tabs (program, reports, check-ins…).
• You can no longer edit their personal details. The Settings tab still shows their details, but read-only, with a short notice that the client owns their account.

This protects people from having their own contact details or login changed by someone else after they've taken ownership.

What if I need something changed?

Ask the client to update it themselves from their own profile, or to share the new details with you. Their training program, check-ins, notes, and everything else you manage as their trainer are unaffected — only their personal account details are locked.

A client I created later signed up themselves

That's fine — it's the normal way a client takes over the account you prepared for them. Their sign-up name replaces the placeholder you entered, and the contact details you'd guessed (address, phone, and photo) are cleared so they can fill in their own. Everything that matters for their training — their program, reports, check-ins, and your notes — stays exactly where it is, so they keep full access to their history. Once they verify their email, the account is theirs.