Resetting your password

Updated on 2026-10-19

If you can't remember your password, you can reset it yourself - no need to contact support.

  1. Open the hi.fitness app and go to the sign-in screen.
  2. Tap Forgot password?.
  3. Enter the email address for your account and tap Send reset link.

For your security we always show the same confirmation - whether or not an account exists for that address, you'll see "If an account exists for that email, we've sent a password reset link."

Set a new password

  1. Open the email and click Reset password.
  2. On the page that opens, enter a new password (at least 10 characters) and confirm it.
  3. Save it, then sign in to the app with your new password.

A new password signs you out of hi.fitness on all your devices, so nobody who knew the old one keeps access. Sign in again on each phone or tablet you use. An Apple Watch reconnects through your iPhone on its own; a Garmin watch needs a new code in More → Settings → Garmin → Connect a watch.

The reset link is valid for 1 hour. If it expires, just request a new one.

Didn't get the email?

  • Check your spam or junk folder.
  • Make sure you used the address you signed up with.
  • Only confirmed accounts can receive a reset link. If you never confirmed your email, create your account again in the app to get a fresh confirmation link.

A note on security

Our sign-in, sign-up, and password forms are protected by Google reCAPTCHA, which runs quietly in the background - there's nothing extra for you to click.