Your subscription

Every new account gets 7 days of hi.fitness, counted from the day you sign up. After that the account moves to the free plan, unless you add Premium: a subscription you buy in the app, through the App Store on an iPhone or Google Play on Android.

The 7 days cost nothing and need no card. When they are over, the account moves to the free plan by itself, so there is nothing to cancel. More → Settings → Subscription shows the day your trial ends.

The first 7 days

• The calorie diary, up to 4 meals a day. A meal counts once, however many foods it holds, and a drink logged on its own counts as one. A fifth opens the Premium screen instead.
• 10 meal estimates a day. Describing a meal or dictating it uses one, and so does each correction. Scanning a barcode never does.
• No meal photos. The camera on the Log a meal screen opens the Premium screen.
• The training plan generator, without saving. You can answer all its questions, but Start the plan opens the Premium screen instead of saving the plan.
• A meal plan and its shopping list. Full recipes, with ingredients and steps, show on the day the plan was made. On the other days a dish shows its photo, calories, macros and time.
• The app on your watch.

After the 7 days

Without Premium the account is on the free plan. Workouts, a training plan you build yourself (I'll build it myself), habits and body measurements work as before.

Statistics, records, workout history, weigh-ins and measurements show the last month, and reports the two newest (Your history past the last month).

The calorie diary, the meal plan, recipes and the shopping list close. Nothing you saved in them is deleted: it is all back as soon as you have Premium.

The app on your watch keeps running workouts for one more week. From day 15 it shows App available with Premium. Heart rate and calories your watch measures during a workout you run on your phone, and everything your phone brings in from Apple Health or Health Connect, keep arriving on every plan.

What Premium gives

• The training plan generator: a plan for your goal, saved and ready to train.
• The calorie diary with no limit on meals a day.
• Meal photos: take a picture of a meal for its weight, calories and macros.
• The meal plan with full recipes on every day, and its shopping list.
• Your whole history of workouts, records, statistics, weight, measurements and reports.
• The app on your watch after day 14.

There are two plans, monthly and yearly, and the yearly one costs less per month. The Premium screen shows both prices in your currency, straight from the App Store or Google Play, so what you see there is what you pay.

Buying Premium

Open More → Settings → Subscription and tap Upgrade to Premium; the Premium screen also opens whenever you reach something that needs Premium. Pick a plan and tap Subscribe. You can buy during the trial too: Premium starts as soon as the purchase goes through.

Buying, restoring and cancelling happen only through the App Store or Google Play, in the store of the phone you buy on. The store takes the payment, so hi.fitness never sees your card details.

Restoring Premium on a new phone

Signing in to the same hi.fitness account on the new phone is usually all it takes. If the app still shows the free plan, open the Premium screen and tap Restore purchases. The phone has to be signed in to the Apple ID or Google account that paid for it: a different one has nothing to restore.

More than one hi.fitness account

A subscription belongs to the Apple ID or Google account that pays for it, not to a hi.fitness account. It works on one hi.fitness account at a time: the one where you last bought, restored or moved it.

If you sign in to another hi.fitness account on a phone with that Apple ID or Google account, the plan screen shows Move subscription to this account in place of Subscribe. Tap it, or Restore purchases, and the subscription moves to the account you are signed in to. The other account no longer has it. You can move it back the same way.

Moving a subscription is not a new purchase, so you are never charged twice.

Redeem a code

On the plan screen tap Redeem a code, then Open the App Store sheet. Type the code into Apple's window. Your subscription starts as soon as the code is accepted, and hi.fitness opens straight away.

Codes are redeemed by Apple rather than by us, so they have to be entered in that window: there is no code field inside hi.fitness.

Seeing the details

More → Settings → Subscription shows your plan, since when you have it, when it renews or ends, and where it is billed: the App Store, Google Play, or hi.fitness for access we granted.

At the bottom, Manage in the App Store or Manage in Google Play opens the store's own screen, where you switch between monthly and yearly or cancel.

Cancelling

On an iPhone:

1. Open More → Settings → Subscription and tap Manage in the App Store (or open your phone's Settings, tap your name, then Subscriptions).
2. Choose hi.fitness and tap Cancel Subscription.

Cancel at least 24 hours before the current period ends, or the next one renews.

On Android:

1. Open More → Settings → Subscription and tap Manage in Google Play (or open the Google Play app, tap your profile picture and go to your subscriptions).
2. Choose hi.fitness and cancel the subscription.

Either way you keep Premium until the end of the period you paid for. After that the account moves to the free plan, and nothing you saved is lost.

If a payment fails

The store tries again for a while, and Premium keeps working in the meantime: the Subscription row says the payment failed and until when your access continues. Updating your payment method in your Apple ID or Google Play settings is all it takes. If the retries run out, the subscription ends and the account moves to the free plan; nothing you saved is lost.

Deleting your account does not cancel Premium

These are two separate things: the subscription lives with Apple or Google, the account with us. Cancel the subscription in the App Store or Google Play first, then delete the account. Otherwise the renewals continue after your data is gone. See Deleting your account.