Signing in with Google or Apple

You can sign in or sign up with a Google or Apple account instead of typing an email and password. Both work the same way, and both are on the website and in the app:

• Continue with Google and Continue with Apple - on the website and in the app, on the sign-in and sign-up screens.
• Apple sign-in is on iOS only. On Android, use Google or your email and password.

Signing up

The steps are the same for both providers:

1. Select Continue with Apple or Continue with Google.
2. Pick the account you want to use and approve the request.
3. The first time, we ask one quick question - whether you're signing up as a trainee (you track your own training) or a trainer (you coach clients). Pick one and confirm.
4. That's it - you land on your dashboard. Your provider has already verified your email address, so there's nothing else to confirm.

Your account isn't created until you answer that question, so nothing is left half-finished if you change your mind. No password is set - you sign in with Google or Apple each time.

Already have an email and password account?

What happens next depends on how that account signs in today.

If it has a password, we need to know the account is yours before connecting the two. Enter the password for your existing hi.fitness account once - on the website or in the app - and the provider is linked to it. From then on, that button signs you straight in.

If it has no password - you created it with Google or Apple, or a trainer set it up for you and you never finished - nothing is asked of you. Your provider has already confirmed the address, which is the same proof our confirmation email gives, so we link it and sign you in. This is what makes adding Apple to a Google account, or getting back in after deleting and recreating your Google account, a single tap.

Connecting the second one later

You do not have to do it at sign-in. Settings > Sign-in methods connects Google or Apple to the account you are already signed in to, and disconnects one you no longer use. Register with Apple and add Google there a month later; either button then opens the same account.

Apple and Hide My Email

When you sign in with Apple, Apple offers to Hide My Email. If you choose it, you share a private relay address that looks like something@privaterelay.appleid.com instead of your real one, and Apple forwards mail from us to your real inbox.

That relay address is what hi.fitness sees and what shows up as your email in Settings. It looks like a random string, and that's expected - it's a working address, and sign-in keeps working normally.

One thing worth knowing: because we only ever see the relay address, it doesn't match an account you created with your real address. If you already have a password account and want Apple sign-in on top of it later, choose to share your real address rather than hiding it.

Troubleshooting

• You typed your password and we said the account signs in with Google or Apple - that account was created with a provider and has never had a password of its own. Use that button instead, or set a password with Forgot password? on the sign-in page.
• "Incorrect password" when linking - that's the password for your existing hi.fitness account, not your Google or Apple password. Forgot it? Use Forgot password? on the sign-in screen to reset it, then try again.
• Your name shows as "User" after signing up with Apple - Apple shares your name only the very first time you authorize hi.fitness, and never sends it again. So if you deleted your account and signed up with Apple a second time, the new account can start with a placeholder name. Open Settings and fix your name there - it takes a moment and only happens once.
• Don't see the Apple button? On the website it sits above Google on the sign-in and sign-up pages. In the app it needs iOS 13 or later. On Android, use Google or your email and password.