Accepting new clients

When someone signs up through your hi.fitness page (for example yourname.hi.fitness), they don't join your roster straight away - they arrive as a coaching request for you to review.

When a request comes in

• You get an email and a bell notification the moment someone requests you.
• The new person appears at the top of your Clients list with a Pending tag, and a banner in the To-do tab shows how many requests are waiting.

Reviewing the request

Open a pending person like any other client to see their full profile - including any check-in they completed while waiting - so you can get to know them before you decide. At the top of their profile, a banner gives you two choices:

• Accept - adds them to your roster as an active client. They get an email and a notification, and their dashboard unlocks right away.
• Reject - declines the request.

If they change their mind

A pending person can cancel their own request before you accept it. If they do, you get a notification and they drop off your pending list.