---
title: "Accepting new clients"
description: "How coaching requests reach you, where to find them, and how to review and accept a new client."
locale: en
category: trainer-guides
slug: accepting-clients
updatedAt: 2026-06-24
---
# Accepting new clients

When someone signs up through your hi.fitness page (for example **yourname.hi.fitness**), they don't join your roster straight away - they arrive as a **coaching request** for you to review.

## When a request comes in

- You get an **email** and a **bell notification** the moment someone requests you.
- The new person appears at the top of your **Clients** list with a **Pending** tag, and a banner in the **To-do** tab shows how many requests are waiting.

## Reviewing the request

Open a pending person like any other client to see their **full profile** - including any **check-in** they completed while waiting - so you can get to know them before you decide. At the top of their profile, a banner gives you two choices:

- **Accept** - adds them to your roster as an active client. They get an email and a notification, and their dashboard unlocks right away.
- **Reject** - declines the request.

## If they change their mind

A pending person can cancel their own request before you accept it. If they do, you get a notification and they drop off your pending list.